FAQs

Essential 8

Where are the Essential 8 ingredients sourced?

All of the Essential 8 ingredients are vegan.  Our Omega 3 DHA/EPA Algae Oil is sourced from sustainably farmed algae in water free from heavy metals. Our Vitamin D3 is sourced from plant lichen, unlike many other supplements on the market which use Vitamin D derived from sheeps wool. Our Vitamin B12 is synthesised cyanocobalamin which is the most stable form of Vitamin B12.  Additionally, supplement dosage recommendations for Vitamin B12 are based on studies looking at cyanocobalamin, not other forms of B12.    

How frequently should I take Essential 8?

We created the Essential 8 to seamlessly fit into your lifestyle.  Your daily dose is simply 2 capsules per day with a meal, at whatever time suits you.  We recommend looking at Essential 8 as an extension of your food rather than as a supplement.  The nutrients in Essential 8 are critically important for you to feel at your best so it's best to build a routine that works with your lifestyle whereby you're not missing any days and thus keeping your nutrient intake levels consistent.

Is Essential 8 TGA listed?

At Eimele we are very proud to have produced a TGA listed product.  TGA stands for Therapeutic Goods Administration.  The TGA are an Australian Government body that regulates the supply, production & advertising of therapeutic goods.  

In order to achieve a TGA listing for the Essential 8 product it means our entire supply chain has to comply with extremely stringent regulations.  If a supplement is not TGA listed, particularly supplements manufactured in USA, there is very little governance so it's difficult to know exactly what is in the product you are consuming and whether or not the ingredients are safe and of high quality.  You can learn more about the TGA here.  

If you look on the front of the Essential 8 jar you will see AUST L  317182 - this is what tells you that a product is TGA listed or not.  You can read about AUST L numbers and exactly what they represent here.

Why is all of this so important to us? Because ingredient quality varies greatly and often brands use inferior sources to save dollars. You can, for example, be sure that our marine algae ingredient is free of heavy metals and uncontaminated. We could of manufactured our product without a TGA listing but some of our greatest customers are ourselves and families so opting for anything but the best was simply not an option.

Is Essential 8 tested for quality and safety?

At Eimele our mission is simple.  We want to make create healthy people and world by improving human health, less harm to animals & greater care for our planet. To achieve this it starts with a trusted brand with products that are not only effective but are safe & responsibly sourced.  That is why Essential 8 is a TGA Listed product - a Government body symbolising the highest of supply & manufacturing standards in Australia for therapeutic goods.    

In addition to being TGA listed it was also terribly important that we sourced ingredients that were free from contamination, particularly our Omega 3 DHA/EPA, which when sourced from fish often contain heavy metals.  We source our Omega 3 DHA/EPA oil from Life's Omega who grow algae away from the ocean systems in controlled & sustainable environments free from heavy metals. Our Essential 8 is also free from Carrageenan.

Ultimately, the products we develop are consumed not just by our customers but also by ourselves, our friends and our family members.  Sacrificing on the purity & quality of our products is not part of our brand DNA. 

Does Essential 8 have any side effects?

Our products contain essential nutrients with no nasties. The only side effect is greater vitality.

Is Essential 8 safe to use during pregnancy and breastfeeding?

Yes, Essential 8 is safe to use during pregnancy and breastfeeding, but we recommend consulting with a medical professional to ensure you don’t receive too much Vitamin B12 if pairing Essential 8 with a prenatal vitamin.

Essential 8 has been formulated for adults, so it may not be suitable for kids. Children have different nutrient requirements and depending on their age, they may need different amounts than what’s provided in Essential 8. For more information, please read our blog on Essential 8 and children.

What is the shelf life of Essential 8?

The Eimele shelf life is 2 years from manufacturing when stored below 25 °C (77°F) in a cool dry place away from direct sunlight.

Shine Greens

How often should I take Shine Greens?

Shine Greens is a plant-based nutritional supplement rich in vitamins, fibre and minerals. We recommend 1 – 3 sachets per day to support your health. Do not exceed 3 sachets in 24 hours.

When is the best time to take Shine Greens?

Shine Greens can be taken before or after meals. For best results, it is recommended to take it on an empty stomach.

How should I take Shine Greens?

Simply dissolve one sachet in water, your favourite juice or smoothie or add to cold meals like yoghurt or acai bowls. Best to be taken in chilled or room temperature beverages. Hot water may breakdown the delicate polyphenols and antioxidants.

Can I take Shine Greens with other supplements or medication?

Shine Greens is a daily nutrient supplement to support the body’s detoxification function. We recommend you consult with your medical professional first if you are currently on any medication. If you are taking supplements in addition to Shine Greens, we recommend checking the dose of active ingredients and consulting with your medical professional if you are unsure.

Is Shine Greens flavoured?

Shine Greens has no artificial flavours or additives. It features a natural taste from a variety of plant-based wholefood ingredients.

Why are only 34 of Shine Greens' 62 nutrients listed under ingredients?

There are 34 active ingredients in the Shine Greens ingredient list from wholefood fruits and vegetables and probiotics.

The other 28 nutrients are naturally present in the multinutrient blend and magnesium oxide extract.

Why doesn’t Shine Greens completely dissolve?

Shine Greens contains a variety of natural plant-based functional ingredients that are rich in insoluble dietary fibre and have the effect of "prebiotics". They provide nutrients for "beneficial bacteria" in the intestinal tract, help balance bacteria and maintain gastrointestinal health, and help the intestinal tract absorb nutrients more effectively.

Due to the insoluble dietary fiber and prebiotics, you will notice small traces of the natural wholefoods. We recommended mixing well and consuming as soon as possible. If residue occurs, mix well and drink again. For best results, it is recommended to drink all insoluble active ingredients.

Is Shine Greens safe to use during pregnancy and breastfeeding?

We recommend seeking advice from your medical professional before using any new food or supplement products.  

Is Shine Greens suitable for children?

Shine Greens has been scientifically formulated for adults. Due to the dosage of the 62 wholefood nutrients, it may not be suitable for children or those under 14 years old.

What is the shelf life of Shine Greens?

The Eimele shelf life is 2 years from manufacturing when stored below 25 °C (77°F) in a cool dry place away from direct sunlight.

General

Are all of your products plant-based/vegan?

Yes, all of the Eimele products are 100% plant-based. We encourage our community to eat as close to nature as possible to maximise the amount of plant-based, high fibre foods in your diet. 

Are your products safe for people of all ages?

The ingredients in our products are safe for people of all ages. However, Essential 8 has been formulated specifically for adults. As Children have different nutrient requirements, they may need different dosages than what’s provided in Essential 8 and Essential 8 may not be suitable.

Are your products safe during pregnancy and while breastfeeding?

Yes, our products are safe to use during pregnancy and breastfeeding, but we recommend consulting with a medical professional first.

Why may I be experiencing gas and bloating when consuming Eimele products?

Don’t worry it is completely normal to experience bloating when you make a change to your diet. When you transition from a heavily processed diet or a diet that isn't as focused on plant-based foods to a more plant-based diet, you will be consuming much more fibre than you used to. Over time your stomach will adjust and you may experience lots of additional health benefits. 

Why are plant-based wholefoods healthy?

Plant-based foods are inherently high in nutrients like vitamins, minerals, dietary fibre and phytochemicals.

A plant based diet is completely safe, you can get every macronutrient and micronutrient safely from eating a wholefood plant-based diet unless you have a certain illness/disorder which prevents you from eating certain food groups or absorbing certain nutrients well.

What is a wholefood and plant-based diet?

Wholefood - describes natural foods that are not heavily processed. That means whole, unrefined or minimally refined ingredients.

Plant-based - means food that comes from plants that do not contain animal ingredients such as meat, milk, eggs or honey.

I’m careful about what companies I support. Why should I support Eimele?

Our products are developed by Nutritionists and Doctors, and we use only the highest quality ingredients. Everything including our ingredient sources, manufacturing processes, packaging and shipping have been carefully considered.  

How do we ensure sustainable business practices through our supply chain?

Sustainability is hugely important for us.  That is why we have used a glass jar and are constantly working to make our packaging even more sustainable.  We also source our Omega 3 from sustainably farmed algae oil away from ocean waters.

Shipping & Returns

What countries do you ship to?

We offer FREE SHIPPING on all orders with shipping within Australia. For international shipping, a standard shipping fee will be added to your check out basket.

Your Eimele order will be dispatched within 1-2 business days. We deliver through Australia Post and aim to deliver all orders within 7 days. Overseas orders can take from 5-10. Please note delivery times may take longer than expected due to COVID-19, shipping delays and international holidays.

Regardless of where you live our customer service team is only an email away at any time to help you with your order - in the unlikely event there is an issue with tracking or delivery it's our job to help investigate that to remove any stress or inconvenience from you!  

Can I track my order?

Yes, once your order has been placed you will be provided with a tracking number and clickable link to see the status of your shipment.  If you are having any difficulties whatsoever please email our friendly customer service team at hello@eimele.com.  

Can you ship to a PO Box?

Unfortunately we cannot ship to Parcel Locker or P.O boxes.

What if I don't like the taste or change my mind?

We do not offer refunds or exchanges for taste preferences or change of mind. We offer a range of products and suggest trying others to find the one you love best. 

Can I return, refund or exchange your products?

At Eimele we accept returns for damaged goods that are unopened. If your product turns up and the box or glass jar is damaged, send us an email with photos to hello@eimele.com within 2 weeks of receiving your order and we will happily provide instructions for receiving a free replacement! Unfortunately we do not accept returns or refunds for 'change of mind' and due to regulations we are prohibited from accepting returns for any product that has been opened or tampered with.

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