Returns & refunds

Thank you for choosing eimele. We take great care in providing high-quality products to our customers.

Returns Policy

Unfortunately, we do not accept returns or refunds for 'change of mind,' and due to regulations, we cannot accept returns for any products that have been opened or tampered with. This policy ensures the safety and integrity of all items we ship. If any of our product boxes or jars arrive damaged, please contact us within 2 weeks of receiving your order.

Customer Satisfaction

Your satisfaction is our top priority. If you are dissatisfied with your purchase, please contact us within 2 weeks of receiving your order. We are here to assist you with any concerns or issues you may have.

Customer Care Contact

If you need support or have any questions, feel free to contact our Customer Care team at:

Phone number: 00611800343887

Hours: 9am - 5pm AEST

We are committed to ensuring that you have a positive experience with us and will do our best to resolve any issues you encounter.

Thank you for your understanding and support!