Shipping & Returns

SHIPPING

  • Free shipping on orders over AU$120 within Australia.
  • For orders under AU$120, a delivery fee applies and is calculated at checkout.
  • A delivery fee applies to international orders and is calculated at checkout.

RETURNS & REFUNDS

After-sales requests must be made within 7 days of delivery. We do not accept no-reason (change-of-mind) returns, except under our First Order Guarantee below.

For every request, please provide:

  • an unboxing video;
  • photos of what was received;
  • photos of the packaging and any damage. For missing items, the quantity must be visible.

ORDERS SHIPPED WITHIN AUSTRALIA

Refund only – for missing items (short shipment) or damaged items.

  • The refund does not exceed the amount paid for the goods.
  • The delivery fee is not refunded by default.
  • Refunds are returned via the original payment method.

Return and refund – for a wrong item, or a damaged item or quality issue.

  • Return the item via the carrier designated by Customer Service.
  • We refund the amount paid for the goods. The delivery fee is not refunded.

Replacement – for a quality issue or a wrong item.

  • Send the original item back and provide the recipient’s name, mobile number and full address.
  • Once Customer Service confirms, the item is returned and a replacement is sent. The delivery fee for the replacement is confirmed by Customer Service.

No-reason (change-of-mind) returns – not supported.

ORDERS SHIPPED TO OTHER COUNTRIES

Refund only – for missing items (short shipment), or a wrong item, damage or quality issue that Customer Service confirms does not need to be returned.

  • The refund does not exceed the amount paid for the goods.
  • The delivery fee is not refunded.
  • Refunds are returned via the original payment method.

Return and refund, replacement and no-reason (change-of-mind) returns are not supported for international orders.

FIRST ORDER GUARANTEE

Try Essential Rainbow with confidence. If it’s not right for you, contact us within 7 days of delivery to request a refund under our First Order Guarantee. Available on your first Essential Rainbow order only. Terms and conditions apply.

HOW TO REQUEST AFTER-SALES SUPPORT

Contact us within 7 days of delivery through our contact page or at hello@eimele.com, with your order number and the video and photos listed above.